Customer satisfaction is key to the success of Matrix. Our processes and working practices are designed to ensure we deliver industry-leading levels of service that exceed customer expectations.
Stringent quality procedures have been implemented throughout the business along with corresponding KPIs to monitor performance in accordance with our AS9120 accreditation, whilst SAP enables us to maintain full traceability.
Our warehouse is equipped with the latest inspection equipment which is capable of capturing product images during the receipt / inspection process. We also utilise automatic component counters for complete accuracy when picking orders. Matrix recently relocated to larger premises, investing in new racking, stock bins and benches, improving the control of ESD throughout the warehouse.
We’re all passionate about our business and always keen to welcome visitor to premises. Why not give a call to arrange a visit?